Tag: Drive

January 7, 2021

7 Ways To Drive User Engagement On Social Media

When you’re on social media, you want to get lots of engagement. Having said that, driving engagement can sometimes be a tedious task. But if you understand what you want, you can ensure that it happens by planning for it, using the right systems to ensure it happens, and then learning from it so you can do it more.

1. Develop an Integrated Content Marketing Strategy

You want the content you share on social media to integrate with the content you publish on your blog and website, email, and elsewhere. It should all have a purpose and a reason for being and a goal in mind.

2. Create and Share Content That Is Member Focused

When the content you create and that others have created is focused on what your audience want to know, need to know, and have an interest in, it will keep people interested. It will make them want to check out your blog, open your emails, and participate more because it’s about them.

3. Share Video Content to Your Groups

Using video content is also a good way to get more engagement. People are more likely to comment on videos, share videos, and even watch the video over text-based content. This is especially true if the video is short and to the point.

4. Tag People in Posts

When you are sharing someone else’s content, or mentioning someone in your content, or think someone would be interested in the content, tag them so that their name shows up to themselves and to others (depending on their privacy settings). This is a great way to get their friends to look too.

5. Schedule Your Content for the Best Times

Using data, determine when the best times and days are to share information with them, and then use scheduling features to share at the time when more people are more likely to see the post.

6. Write Better Headlines to Get Attention

Your headlines matter a lot because some people will just pass over your shares if the headlines aren’t written correctly. You don’t want to trick people, but you do want to get their attention, so it’s a fine line to walk when considering how headlines affect open rates.

7. Study Your Audience Insights

Remember that data is important, so study the data available to you on each platform that you use so that you know the right content to share at the right time and how to get more engagement where your audience is at the time.

September 9, 2020

6 Brands Using UGC to Drive Trust and Sales

Gaining customer trust is an uphill task. There are two pressing challenges that you must address when using user-generated content: moderating the types of UGC your customers post and making sure that potential buyers who see this content visit relevant pages on your website.

So, how do you get a handle on this and make sure that your brand’s UGC helps you earn trust and drive sales? You have to make sure that the UGC you use serves a specific purpose. Let’s explore how other brands are doing this through key takeaways from each brand that will inspire you to do the same for your business.

Connect with Potential and Existing Buyers 

Any buyer looking for a sales automation tool will always read through a couple of reviews to see what other buyers say about different tools that are available. Reviews help form a brand perception that determines a buyer’s emotional attitude towards a particular brand.

To nurture this connection, you need to make sure that your UGC inspires trust and surprises at the same time.


Example #1: Reply

Take a look at how Reply used UGC in their reviews:

Photo courtesy of Reply

Numbers never lie and they inspire trust because they’re a reflection of results. Impressive open rates, click-through rates, and sales opportunities from outbound emails come as a surprise to most potential buyers.

Key takeaway: When collecting UGC from your customers, ask for real data that show how your product improved their business.


Example #2: ContactMonkey

In addition to using real data to reflect product results, you should also reaffirm the choices that your potential buyers are making.

4 out of 10 business owners aren’t happy with their cash flow due to the COVID-19  pandemic, which means that they’re bound to be cautious about how they spend their money to avoid going out of business.

Show off your customers and what they think about your product to help reaffirm the choices buyers are making–this will help you earn trust. This is something that ContactMonkey pulls off nicely.

Going beyond results, ContactMonkey shows who their customers are and what they do:

Photo courtesy of ContactMonkey

For a potential user, this is reassuring and there’s a guarantee that they will get value for their money.

Key takeaway: Use UGC to reaffirm to new buyers that they made the right choice. It encourages trust and loyalty leading to recurring payments.


Build a Content Library

Ecommerce purchases done on mobile are expected to grow to 72.9% by 2021 — a scenario that the pandemic will accelerate. Several elements influence a potential customer’s purchase decision on a mobile device, one of them being a library of related content in the business’ niche.


Example #3: Sleep Junkie

Content can be a great asset especially if it helps you answer questions that potential customers are asking on Google.

While it’s easy to assume that there’s nothing much one can explore about sleep, people are actually curious about this topic. And Sleep Junkie has a blog post on the same topic:

Is that what their readers would want to read about? A quick search on Google using the keyword “facts about sleep” confirms this, both in the search results and ‘people also ask’ section. The same trend also appears in the related searches section.

Sleep Junkie has found the content their audience is looking for, so they can double down on the same to push potential buyers to the next stage of the funnel, leading to more sales. Our verdict? Even without customer testimonials, knowing what your potential customers want to read and answering it in your content helps you win their trust.

Key takeaway: Look for content that your audience loves then improve it or produce similar content. It helps you earn their trust because they know you’re listening to them.


Example #4: Buzzsprout

Buzzsprout asking their customers to share the lessons they’ve learned while growing their podcasts. Then, they packed the responses into a blog post on their site. When potential customers read this content, they will be more likely to trust the Buzzsprout product because they’re getting advice from customers, instead of the company itself.

Key takeaway: Send out a survey and ask customers to share their thoughts on a common challenge and how they overcame it using your product. Publish it as a blog post and then promote it to your leads.


Boost Social Media Reach and Growth

2.4 billion Facebook users spend close to one hour on the platform every day. Given that 30% of these users discover new brands on Facebook, using UGC to create a memorable first impression will help you earn their trust.

UGC will allow you to discover what topics your audience cares about, the pain points to focus on, and the objectives you need to address in your ads, campaigns, and landing pages to improve your conversion rates.


Example #5: Cubefunder

On Cubefunder’s landing page, they display customer testimonials, images, and videos. When running paid ads to this page, they should use the same testimonial and image or video to maintain consistency between ads and a landing page.

Photo Courtesy of Cubefunder

Key takeaway: If you’re using UGC to run ads, make sure that your ad copy and landing page align. Also, images and colors should be similar to maintain look and feel.


Example #6: LMNT

The purpose of social media is to connect, but not with a faceless, apathetic brand filled with nothing but ads. Brands on social media should have personality, specifically one that connects with their audience emotionally.

LMNT started a campaign to support the front lines amidst COVID-19. Team LMNT posted a series video of themselves on social media, thanking front-line workers and asking viewers to send an email about front-line workers’ situations in their area. In response, Team LMNT distributed more than 350,000 stick packs to these professionals to show their support.

Not only did the campaign boost brand awareness and converting consumers, but it also developed a deeper connection and a long-lasting impact with consumers and front-line workers alike:

Photo courtesy of LMNT

If you’ve used UGC for your business already, it’s easy to feel like you’ve maxed out its potential to help earn trust and drive sales. However, take notes from these brands and elevate your UGC by using it to connect with potential customers, build a content library, and boost your social media reach and growth.

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